FAQs
ARC MarketPlace is open to all ARC-accredited travel agencies, corporate travel departments (CTDs), and verified travel consultants (VTCs). If you don’t find an answer to your questions here please contact us and a customer service representative will be happy to assist you.
- GENERAL INFORMATION / GETTING STARTED
- ACTIVITIES AND TOURS
- ARC TRAVEL CARD
- CARS
- GREYHOUND BUS TICKETS
No registration is required, All ARC-accredited travel agencies, corporate travel departments (CTDs), or verified travel consultants (VTCs) may shop on ARC MarketPlace. In order to get paid commission you must enter your organization’s valid ARC number when prompted during the buying process.
No, there is no cost to use ARC MarketPlace.
- Contact Us
- Phone: Call the ARC Customer Support Center at (703) 816-8003 to speak to a customer service representative
Commission
Q: What are the commission rates/amounts for each of the products purchased through ARC MarketPlace?
Travel Product or Service Type
Commission
Activities: Destination activities, sightseeing tours, airport transfers, theme park tickets, theater tickets, etc. purchased online by you for your clients by you through ARC MarketPlace
6%
Cars: Car rentals available around the world, purchased by you through ARC MarketPlace
35% of the deposit at time of booking
Commission Link: Destination activities, sightseeing tours, airport transfers, theme park tickets, theater tickets, etc. purchased online by your clients via the Commission Link banner(s) on your company Web site
6%
Greyhound Bus Tickets: Nationwide intercity bus service purchased via an automated MCO
10%
ARC Travel Card:
As a travel professional, you earn a sales commission on every ARC Travel Card you sell. Three purchase packages are available:
As a travel professional, you earn a sales commission on every ARC Travel Card you sell. Three purchase packages are available:
One Card
$14.95
30% commission
Two Cards
$24.95
35% commission
Up to Four Cards
$29.95
40% commission
Note: ARC reserves the right to recall commissions due to exchanges, refunds, cancellations, and unforeseen trip interruptions.
For details on how commission is paid, click here
To register for ARC Memo Manager, click here.
Purchasing
For activities and cars, select product(s) from the Web site that you wish to purchase and proceed to check out. Print any receipts and vouchers at the time of sale from your computer/printer. Commission will be paid monthly based on your client’s travel date.
For Greyhound bus tickets, follow the instructions on the ARC MarketPlace Web site to issue an automated MCO. The Exchange Coupon of the MCO is redeemed by your client for a Greyhound ticket at a Greyhound terminal. Commission is paid in your IAR report.
For Greyhound bus tickets, follow the instructions on the ARC MarketPlace Web site to issue an automated MCO. The Exchange Coupon of the MCO is redeemed by your client for a Greyhound ticket at a Greyhound terminal. Commission is paid in your IAR report.
Yes, only Greyhound bus tickets require an MCO. Instructions on how to issue MCOs for Greyhound travel are located on the ARC MarketPlace Web site.
For each activity/tour product there is a brochure page on the ARC MarketPlace Web site that lists a great deal of specific information about the product. If your question is not answered there, please email the ARC Customer Support Center using the Contact Us form on the site at and they will help research your question. For faster service, be sure to include the following with your question: product name, product code, your ARC Number, your contact information, and as much detail about your question as you can provide.
Tour departure information can be found on the voucher under the heading Important Information, or in the Confirmation Details. If there is no time listed, you will be required to call the travel service provider at least 24 hours prior to the departure date to reconfirm the tour meeting point and departure time. This contact information is also found on the voucher under the heading Important Information.
Reconfirming 24 hours in advance is mandatory with some travel products, and recommended for others. Please refer to the instructions on the voucher for details. If your clients will not be arriving at their destination in time to reconfirm within 24 hours, please reconfirm with the tour operator prior to this time as departure times and locations may vary slightly. It is highly recommended your client receive this up to date confirmation directly from the tour operator prior to departure. All relevant details and contact numbers can be found on the voucher under the heading Important Information.
Most day tours and sightseeing tours do not offer airport pick ups. Most city airports are located well away from the city centre and tour operators cannot offer a pick up service from these areas. If a tour does offer airport pick ups, this information will be listed on the brochure page under the heading Additional Info or Airport Transfers. If there is no information listed, the tour does not pick up from the airport. You will need to nominate a pick up hotel your clients can get to, or alternatively, your clients will need to make their way to the main departure point listed on the brochure page under the heading Location.
Purchasing
For destination tours and activities, simply select product(s) from the Web site that you wish to purchase and proceed to check out. Print any receipts and vouchers at the time of sale from your computer/printer. Commission will be paid monthly based on your client’s travel date.
Yes, if the travelers are exactly the same for each of the different products being purchased. To add additional activities/attractions onto a transaction click on "Add Another Item" located in the left-hand column of the page under "My Shopping Cart".
This information can be found under the heading Important Information or in the Confirmation Details on the voucher. This voucher acts as the ticket. Simply present this at the stated destination on the voucher, together with valid photo ID for verification.
Only discounts and specials that are stated on the brochure page under the heading Pricing are available. Further discounting for groups such as Travel Agents, Military Personnel, AAA, NRMA etc. is unable to be offered at this time.
Visa, MasterCard and American Express
No, the lead traveler and name on the credit card do not have to match.
Yes. During the booking process you will be asked to enter the names and ages of the travelers included in the purchase. If you do not include them, the system will use the default age of 30 for all travelers included on that transaction/purchase.
The booking process is completely automated and all credit card transactions are secure. If you are receiving an error, here are some potential reasons why:
- Address entered does not match the billing address stored on record by the issuing credit card company- they must match exactly
- Information may be missing such as zip code, state, telephone number, etc.
- Insufficient funds to cover the transaction being booked
Errors can sometimes occur as pages can be "cached". We recommend you "refresh" or "reload" your pages and try again. If you are still experiencing difficulty, please contact Customer Service with the details, including the exact error message you are receiving as well as the page you are on. Please note that information can be cashed for as long as 10 minutes. You may need to close your browser for 10 minutes and then go back into the site.
Groups
Q: What is the maximum number of people that can be included on a voucher / in a single transaction?
You can include up to 9 people on a voucher / in one transaction. That transaction may contain multiple products as long as all the people on the voucher are purchasing the same products.
If the group is 18 or fewer, purchase online, dividing the group into two transactions of up to 9 people per voucher. For a group of 19 or greater, send an email to cschelp@arccorp.com and our Customer Support Center representatives will assist you with your group booking.
Reservations
Some products that we offer are sold with an instant confirmation, and others, on request bookings, require confirmation from the tour operator prior to us confirming them to you. Generally on request bookings can be confirmed within 24 hours, however we are bound by the response times of our tour operators. Occasionally the turnaround time is longer than 24 hours, and in these situations follow up would be prioritized by travel date.
Confirmations sometimes take a little longer than 24 hours, especially over weekends and holidays. Everything possible is being done to secure a confirmation. Please note that your credit card will not be charged until your booking is confirmed.
Vouchers
Upon completion of your transaction you will see a Booking Summary on you computer screen. In the middle of the page is a link where you can click to print your voucher. You will also receive a confirmation email containing a link that you can click on to print your voucher.
No. Vouchers are printed in black and white on any printer on regular 8 ½ by 11 paper.
You may click on the link for your voucher and print it up until the travel date on the voucher.
You may print the voucher and deliver it in person, via fax or by mail or you may forward them the confirmation email with the link to their voucher so that they may print the voucher themselves.
Yes, the travel supplier who is providing the service requires valid photo ID such as a passport, driver's license or any other form of identification displaying a current photo of the lead traveler in the booking that is on the voucher. This is required to protect your purchase.
Confirmation Emails
If you use Yahoo, Hotmail or AOL for email, you need to add support@viator.com to your email address book contacts. This will prevent your confirmation email from being mistaken for spam. If this does not reveal your confirmation email, contact the ARC Customer Support Center for assistance.
When you have completed your client’s booking, it is essential that the travel voucher is printed and included with all of their other travel documentation. This voucher is unique to the booking and is the proof of purchase. It must be presented together with valid photo ID upon commencement of the selected activity/tour, or used to redeem for a ticket. There may be separate instructions on the voucher under the Important Information field, please read these in advance of the travel service. It is suggested that you attach the brochure page to the travel voucher so that your clients have all the information at their fingertips upon arriving at the destination.
The travel voucher acts as the ticket. It is essential that the voucher is printed and included with your client’s travel documentation. This voucher is unique to your client’s booking and is your client’s proof of purchase. The travel voucher is simply presented upon commencement of service, together with valid photo ID for purchase verification.
Cancellations/Refunds/Changes
The policies vary by product. It is very important to read all the cancellation, refund and change policies associated with each specific product prior to completing a purchase as they are binding.
For ARC Travel Card FAQs, click here.
ARC-accredited Travel Agents earn 35% of the amount of the deposit required when making the booking.
Yes, car rental reservations are 100% refundable up to 24 hours before pick up time of the reservation. However, cancelations made within 24 hours of the reservation pick up time are not refundable.
No, commissions are only paid on picked up car rentals.
Visa and MasterCard
Purchase Greyhound bus tickets for your clients anywhere Greyhound offers service by issuing an automated MCO and processing the sale through ARC. Your client redeems the Exchange Coupon of the MCO for a hard Greyhound ticket at a Greyhound terminal prior to travel. Commission is paid in your agency’s IAR report. For more information, click here.
Step by step instructions are located on the Greyhound area of the ARC MarketPlace Web site.