Q:
What is the ARC Travel Card?
A:
The ARC Travel Card is a Prepaid MasterCard® Travel Card offered by ARC. It is designed to meet the flexible payment needs of travelers. The ARC Travel Card is used to make a variety of dining, shopping and entertainment purchases wherever your clients travel. It is a safe alternative to carrying cash and it is reloadable, up to two times per day or eight times per month over the life of the card, which is two years. The MasterCard brand means that the card is accepted at over 25 million locations worldwide to pay for goods and services, and it may be used to withdraw cash from over 1 million ATMs worldwide. Each card is personalized and up to three secondary cards may share funds from a primary card account.
Q:
Is the ARC Travel Card a credit card?
A:
No. It is a prepaid card. To make purchases the card must first be loaded with money. The card may be loaded by using cash, direct deposit, or by transferring money from a bank. When the card is used the purchase amount is deducted from the loaded balance.
Q:
What are the reasons my customers will buy the ARC Travel Card?
A:
The ARC Travel Card fulfills a variety of travel purchase needs:
- Students like the card because it’s safer than carrying large sums of cash; it’s reloadable and they can track their payment history online.
- Families use the cards because it’s ideal for children 13 and older; it comes with lost or damaged luggage protection, and provides a single payment option for travel related purchases.
- International travelers benefit by obtaining cash in local currency at ATMs; emergency card replacement; as well as passport, medical and legal assistance.
Q:
What are the travel agency benefits of the ARC Travel Card?
A:
Unlike other prepaid cards, the ARC Travel Card provides agents the opportunity to earn high commissions on the initial sale of the card product. Other benefits include:
- Quick and easy web-based ordering process
- Integrates with existing ARC commission settlement process (ARC Memo Manager and ARC Interactive Agent Reporting)
- Drives additional revenue
- Provides a value added product to your agency’s current product offerings
Q:
What is the sales process?
A:
Unlike other prepaid cards, the ARC Travel Card provides agents the opportunity to earn high commissions on the initial sale of the card product. Other benefits include:
- ARC participating agents can order in two ways. From the ARC MarketPlace (www.arcmarketplace.com) you click on the ARC Travel Card banner. You can also start the order process from the ARC corporate pages (link to product page).
- On the ARC Travel Card order page you will enter your ARC number and click the Order Cards button
- On the enrollment site you will enter agent and customer identifying information, as well as card order, payment and billing information
- Once the order is submitted, the card and information regarding its usage will be mailed to your customer within 7-10 business days. As an alternative, a two business day express mail option is available during card application (fee applies).
Q:
What is my ARC number?
A:
Each ARC participating agency is assigned a number. If you do not have this number, please check with your office manager or agency owner.
Q:
What is the price of the card?
A:
There are three ARC Travel Card package prices:
- $14.95—one card package
- $24.95—two card package*
- $29.95—three or four card package* (buy 3 cards and get the 4th free)
*Package includes one primary card and one, two or three secondary cards depending on package selected. Secondary cards are loaded by transferring funds from the primary cardholder’s account.
Q:
What is my sales commission?
A:
Commission is paid on the sale of the card package and does not include funds loaded on the card. Earn maximum commissions by selling multiple card packages:
- 30% commission—one card package
- 35% commission—two card package
- 40% commission—three or four card package
Q:
How do I get paid my commission?
A:
Commissions are paid by credit memo on the ARC Memo Manager system. You will be able to identify the ARC Travel Card in Memo Manager by its supplier code: MCTC. Once you accept your credit memo, the information is available in ARC Interactive Agent Reporting.
Q:
How frequently do I receive my commission payment?
A:
Commissions are paid weekly.
Q:
What are the benefits of selling more than a single card package?
A:
Multiple card packages allow one, two, or three secondary cards to be linked to a primary card account. Secondary cards are loaded only by transferring funds from the primary cardholder’s account. This application is well suited for families traveling with children.
Q:
Who may purchase an ARC Travel Card?
A:
In compliance with the USA PATRIOT Act and other laws, a cardholder must be a U.S. resident over 18 with a valid social security number and a verifiable physical U.S. address (no P.O. boxes or A.P.O. addresses) to apply for the Travel Card. Applicants must provide this along with other information pertinent to receiving approval for the Travel Card. Currently we do not issue ARC Travel Cards to residents of Puerto Rico, Guam, the Virgin Islands, American Samoa or other U.S. territories.
Q:
What form of payment is accepted to purchase the card?
A:
Customers may use MasterCard, Visa, American Express or Discover branded credit cards to purchase the ARC Travel Card. Alternatively, your customer may also use a MasterCard or Visa branded debit card. At this time the ARC Travel Card may only be purchased using a credit or debit card.
Q:
Can I load money onto the card for my customer?
A:
Yes, but only during the card sales process. Please note that a 4% load fee will be applied to your customer’s credit or debit card when using this feature. Alternatively, your customer will have access to numerous other load options once they receive their card in the mail. For example: personal bank transfer, PayPal, PayXone, MoneyGram and Western Union.
Q:
Who can I contact if I have questions about the program?
A:
Please contact the ARC Customer Support Center at +1 703 816 8003 for assistance.
Q:
Who is the issuing bank?
A:
Security Savings Bank, headquartered in Nevada, issues the MasterCard Travel Card, pursuant to a license from MasterCard International Incorporated.
Q:
What is the Prepaid MasterCard® Travel Card?
A:
The MasterCard Travel Card is a prepaid card offered by ARC. It is designed to meet the flexible payment needs of travelers. It is used to make a variety of dining, shopping and entertainment purchases wherever you travel. It’s a safe alternative to carrying cash and it’s reloadable, up to two times per day or eight times per month over the life of the card, which is two years. The MasterCard brand means that the card is accepted at over 25 million locations worldwide to pay for goods and services, and it may be used to withdraw cash from over 1 million ATMs worldwide. Each card is personalized and up to three secondary cards may share funds from a primary card account.
Q:
Is the MasterCard Travel Card a credit card?
A:
No. It is a prepaid card. To make purchases with it you must first load money onto your card. The card may be loaded by using cash, direct deposit, or by transferring money from a bank. When you use the card, the amount of your purchase is deducted from the loaded balance.
Q:
Who may purchase a MasterCard Travel Card?
A:
In compliance with the USA PATRIOT Act and other laws, a cardholder must be a U.S. resident over 18 with a valid social security number and a verifiable physical U.S. address (no P.O. boxes or A.P.O. addresses) to apply for the Travel Card. Applicants must provide this, along with other information pertinent to receiving approval for the Travel Card. Currently we do not issue MasterCard Travel Cards to residents of Puerto Rico, Guam, the Virgin Islands, American Samoa or other U.S. territories.
Q:
Where may I purchase a MasterCard Travel Card?
A:
The MasterCard Travel Card is brought to you by ARC, the premier provider of financial settlement solutions for the travel industry. You may purchase the card through ARC participating travel agencies.
Q:
What is the price of the card?
A:
There are three MasterCard Travel Card package prices:
- $14.95—one card package
- $24.95—two card package*
- $29.95—three or four card package* (buy 3 cards and get the 4th free)
*Package includes one primary card and one, two or three secondary cards depending on package selected. Secondary cards are loaded by transferring funds from the primary cardholder’s account.
Q:
What form of payment is accepted to purchase the card?
A:
We accept MasterCard, Visa, American Express or Discover branded credit or debit cards to purchase the MasterCard Travel Card.
Q:
May I have more than one MasterCard Travel Card?
A:
Only one primary card per person may be ordered. However, multiple card packages are available that allow secondary cards to be linked to the primary card. Secondary cards can only be loaded via a card-to-card transfer from the primary card.
Q:
What are the benefits of the package of multiple cards?
A:
Multiple card packages allow one, two or three secondary cards to be linked to the primary card account. The primary cardholder can push funds from their online cardholder account to the secondary cards. This feature is well suited for families traveling with children. Also, a secondary card may be used as a backup in case the primary card is lost or stolen.
Q:
How long will it take to receive my MasterCard Travel Card?
A:
Once your application is approved, your card will arrive by standard USPS mail within 7-10 business days. As an alternative, a two business day express mail option is available during card application (fee applies).
Q:
May I have my MasterCard Travel Card sent to a P.O. Box?
A:
No. The card must be shipped to a physical and verifiable U.S. address.
Q:
After I receive my MasterCard Travel Card how do I activate it?
A:
Contact the Activation Hotline at 1-800-507-0476 and follow the instructions to activate your card(s) and set your Personal Identification Number (PIN).
Q:
Will the MasterCard Travel Card build credit?
A:
No. Because it’s prepaid, your MasterCard Travel Card can not be used to build a credit history. Also, a credit report is not required to purchase the card.
Q:
Are there any fees to use the card?
A:
Yes. As shown in the table below, your fees may vary depending upon how you use your card and the services you choose:
| Card Usage |
| Activation Fee |
FREE |
| Card-2-Card Transfer (Package cards only) |
FREE |
| Signature Transaction Fee |
FREE (domestic & international) |
| PIN Transaction Fee |
$1.00 (each, domestic & international) |
| ATM Withdrawal Fee |
$2.50 (each, domestic & international) |
| ATM Balance Inquiry Fee |
$0.50 (each, domestic & international) |
| Cash Advance Fee |
$10.00 (each) |
| Foreign Exchange Fee |
3% of transaction amount |
| Loads |
| Load Fee (ACH Credit / Online Banking) |
FREE |
| Load Fee (PayPal®) |
FREE |
| Load Fee (Direct Deposit) |
FREE |
| Load Fee (MoneyGram®) |
FREE (excludes network fee) |
| Load Fee (PayXone™) |
FREE (excludes network fee) |
| Load Fee (Western Union®) |
FREE (excludes network fee) |
| Load Fee (Wire Transfer) |
$9.95 (each) |
| Load Fee (Credit Card) |
4% of load amount |
| Shipping |
| Standard USPS Shipping Fee |
FREE |
| Express Two Business Day Shipping Fee |
$15.00 (each) |
| Paper Statements |
| Paper Statement Fee (Mail) |
$5.00 (each) |
| Duplicate Statement Fee (Mail) |
$5.00 (each) |
| Maintenance and Service |
| SMS/E-mail Alerts |
FREE |
| Dormancy Fee (applies after 12 months no activity) |
$2.50 (per month) |
| Replacement Card Fee |
$9.95 (each) |
| Card Refund Fee |
$15.00 (each) |
| Overdraft/Shortage Fee |
$15.00 (each) |
| Miscellaneous Fees |
| Emergency Card Replacement Fee - 2-Day Overnight Express Delivery Service |
$24.95 |
| Emergency Cash Advance Fee |
$24.95 |
Q:
What are the usage limits for the MasterCard Travel Card?
A:
Maximum balance per account is $9,500. Maximum primary card to secondary card transfer is $1,000 within a 24 hour period. There is NO LIMIT on point of sale signature transactions. $500 maximum withdraw at an ATM within a 24 hour period. $500 maximum cash advance within a 24 hour period. $1,000 maximum combined ATM and cash advance within a 24 hour period. Please refer to the table below for more information:
| Usage Limits |
| Minimum Balance (for Activation) |
$100 |
| Maximum Balance Per Account |
$9,500 |
| Maximum Card to Card Transfer per Day |
$1,000 |
| Cash Withdrawal Limits |
| ATM Withdrawal Limit |
$500 |
| Cash Advance Limit |
$500 |
| Max Daily Withdrawal ATM and/or Cash |
$1,000 |
| Load Limits |
| Minimum Deposit Amount per Load |
$100 |
| Maximum Deposit Amount per Load |
$2,500 |
| Maximum Total Load Amount per Day |
$2,500 |
| Maximum Total Load Amount per Month |
$9,500 |
| Maximum Card to Card Transfer per Day |
$1,000 |
| Maximum Number of Loads per Day |
2 |
| Maximum Number of Loads per Month |
8 |
Q:
How do I add (load) cash to my account?
A:
The MasterCard Travel Card offers a variety of ways to add (load) cash to your account. You can add cash quickly and easily through:
- Online Banking: Add funds to your account through your online banking for FREE. Your funds will be available same business day they are received.
- PayPal®: Add funds to your card from a FREE PayPal account. Your funds will be available within 3-5 business days.
- PayXone™: Add cash at over 25,000 retail locations. Your funds will be available within 15 minutes. A PayXone retail load fee will apply.
- MoneyGram®: Add cash at over 25,000 agent locations. Your funds will post within 15 minutes. A MoneyGram agent load fee will apply.
- Western Union®: Add cash at over 47,000 Western Union agent locations. Your funds are available within 15 minutes. A Western Union retail load fee will apply.
- Bank wire transfer: Send a Federal Reserve Wire Transfer from any bank or financial institution. Your funds are available the same business day they are received. An incoming wire fee will apply from the bank.
- ACH Debit: Add funds to your MasterCard Travel Card account from your bank account for FREE. Your funds will be available within 5-7 business days.
- Direct Deposit: Send pay, dividends, disability and government checks (i.e. Social Security, Medicare, Welfare, etc.) directly to your MasterCard Travel Card account, FREE. Your funds are available the same business day they are received.
A list of retail load locations is available at www.mymastercardtravelcard.com by selecting Store Locator or by calling the MasterCard Travel Card customer support number at 1-866-630-2498.
Q:
How do I transfer funds from the primary card onto the secondary card(s)?
A:
Secondary cards are linked to the primary cardholder’s account. They do not openly share the primary balance, but instead funds must be transferred by the primary cardholder to the secondary card(s) by selecting “Card-2-Card Transfer” on the cardholder management website at
www.mymastercardtravelcard.com.
Q:
May I deposit funds from my MasterCard Travel Card account into a bank account?
A:
No. However, funds may be removed from the card by withdrawing cash at an ATM (fees apply). You may also contact customer support at 1-866-630-2498 to have a check mailed to you in the amount of the card’s remaining balance (fees apply).
Q:
What are the load limits for the MasterCard Travel Card?
A:
The maximum load amount per month is $9,500. The minimum load amount is set at $100. The maximum amount for individual cash loads varies by retail location. In a 24 hour period you may load a total of $2,500 in cash or deposit. There is a maximum of 2 loads per day and 8 loads per month.
Q:
How to add cash through PayPal®?
A:
You must sign up for a free PayPal account before you can add money to your MasterCard Travel Card using PayPal:
- Log in to your PayPal account at www.PayPal.com
- Click 'Withdraw' in the menu item list at the top
- Click 'Transfer funds to your bank account'
- Click 'Add Bank Account'
- Enter the following information to add your MasterCard Travel Card as a bank account:
- Bank Name: Centennial Bank
- Account Type: Checking
- Routing Number: 1243879784
- Enter Account Number: (Payment Reference Number) The PRN is printed on the sheet containing your card or it may be found under the "ACH Direct" menu item by logging on to www.mymastercardtravelcard.com
- Re- enter Account Number: PRN
- After the information has been entered correctly, click “Add Bank Account.” (Please note that although PayPal instructions reference a checking account at Centennial Bank, you DO NOT have a checking or savings account with Centennial Bank. We work with the bank to correctly process and route payments to your card.)
- IMPORTANT NOTICE: When you make your first transfer to your card account, PayPal will automatically send two small deposits to the Centennial Bank account for verification. Then, PayPal will ask you to confirm these bank deposits; however, YOU WILL NOT BE ABLE TO CONFIRM THE DEPOSITS because your card account cannot be used to add money to your PayPal account. At this point proceed normally to your money transfer.
- Once your MasterCard Travel Card has been added to your PayPal account, follow these instructions to transfer funds electronically:
- Log in to your PayPal account and select 'Withdraw' at the top of the page
- At the 'Withdraw Funds by Electronic Transfer' page, enter:
- Amount: Enter the dollar amount you want added to your card
- Select: Centennial Bank Checking (unconfirmed) XXXXXXXXXX
- Click: Continue
- Make sure you have selected the correct account and amount then click 'Submit'
- PayPal transfers are non-reversible. You will receive a payment notification email stating that your payment has posted and is now available. All PayPal payments become available as soon as we receive them, usually within 3-5 business days of the payment being sent. PayPal payments will be shown in your MasterCard Travel Card online account as a 'direct deposit.'
- PayPal payments are limited to $2,500 per day. Amounts over $2,500 will be transferred the following day in increments of $2,500 per day.
Q:
How to add cash through PayXone™ at participating Americas Cash Express (ACE) locations?
A:
- At the location tell the store clerk that you need to load funds onto your card
- Swipe your card or have the clerk key in your 16-digit card number
- Give cash and load fee to the clerk ($100 minimum, $2,500 maximum)
- Approve the amount of the transaction on the PIN pad
- Keep the receipt with your transaction number for your records
- Your funds will be posted to your MasterCard Travel Card account in 15 minutes. (Infrequently funds may take over one hour to post to your card. If the ACE location is unable to load your card please have them contact Store Support by calling 1-888-753-2384.)
Q:
How to add cash at a Western Union® Agent location?
A:
Visit a Western Union Agent location and complete the Western Union Prepaid Services form using the following information:
- Account Number: your 16-digit card number
- Pay To Company: SSB MasterCard Travel Card
- Amount: cash you want to load to the card ($100 minimum, $950 maximum)
Provide cash, completed form, and load fee to the Western Union agent (no Checks or credit cards accepted). Keep the receipt for your records. Your funds will be posted to your MasterCard Travel Card account in 15 minutes.
Q:
How to add cash at a MoneyGram® agent location?
A:
Visit a MoneyGram agent location and complete the ExpressPayment form using the following information:
- Receive Code: xxxx
- Pay To Company: SSB MasterCard Travel Card
- City and State : Salt Lake City, Utah
- Account Number: your 16-digit card number
- Amount: cash you want to load ($100 minimum, $999 maximum)
Provide cash, completed form, and load fee to the MoneyGram agent. Keep the reference number that confirms your transaction for your records. Your funds will be posted to your MasterCard Travel Card account in 15 minutes.
Q:
How do I find the PayXone™, Western Union®, or MoneyGram® agent that is nearest to me?
A:
Visit the MasterCard Travel Card Store Locator at
www.mymastercardtravelcard.com. You can also contact customer support at 1-866-630-2498 and search by Zip Code.
Q:
How do I view my account activity?
A:
You can view all account transactions by logging on to
www.mymastercardtravelcard.com and selecting "Account Details". The Account Details screen shows transaction history, spending summary and available balance.
Q:
What happens if I return something I purchased with my MasterCard Travel Card?
A:
Subject to a merchant’s own return policy, if you are entitled to a refund for goods or services obtained with your MasterCard Travel Card, amounts credited to your card may not be available for up to five days from the date that the refund is posted by the merchant. It's always a good idea to keep the card after its balance has been used. You may need to show your card in case you make a return or an exchange.
Q:
If my MasterCard Travel Card is lost or stolen, can somebody use it?
A:
Your MasterCard Travel Card is signature and PIN protected. However, in the wrong hands it is not foolproof. If your MasterCard Travel Card is lost or stolen, immediately contact customer support at 1-866-630-2498 to have a representative deactivate your card and prevent unauthorized use. Once your MasterCard Travel Card has been reported lost or stolen, a replacement card will automatically be issued (fees apply).
Q:
How do I report fraud on my MasterCard Travel Card?
A:
In the case of suspected fraud immediately contact customer support at 1-866-630-2498.
Q:
How do I check my current balance?
A:
Go to
www.mymastercardtravelcard.com and login. Click the Account Details option. The Account Details screen shows transaction history, spending summary and available balance. Also, did you know you can sign up for Wireless Alerts via text message or email? These convenient services alert you of your balance when any card activity occurs. You can sign up for these services when you login to your account, and click 'Alerts'. You can also contact costumer support at 1-866-630-2498.
Q:
What if I disagree with my balance total?
A:
Inform customer service via Secure Mail by logging into
www.mymastercardtravelcard.com and clicking ‘Contact Us.’ Or call customer support at 1-866-630-2498.
Q:
What is the Personal Identification Number (PIN)?
A:
The PIN is a four digit number that is used when making purchases and obtaining cash. It is a security feature that personalizes your card. We recommend you keep this number safe; do not keep it in your wallet, or write it on the card. You will need your PIN if you select "Debit" when you swipe your card, but not if you select "Credit." Also, the ATM console will require you to input your PIN when withdrawing money. You may change your PIN by visiting
www.mymastercardtravelcard.com and selecting Update Profile. When you personalize your PIN, choose a number that you are familiar with so you won’t easily forget it.
Q:
What if I forget my PIN?
A:
Go to
www.mymastercardtravelcard.com and login. Select Update Profile and then choose Change Card PIN Number. You will be prompted to answer your security question as well as enter your new PIN.
Q:
How do I close my MasterCard Travel Card account?
A:
Please contact customer support at 1-866-630-2498 to close your account. Funds may be removed from the card by withdrawing at an ATM (fees apply). You may also have a check mailed to you in the amount of the card’s remaining balance (fees apply). You will need to destroy your card upon closing your account.
Q:
Will I receive a monthly statement?
A:
You may access your statement for free online at
www.mymastercardtravelcard.com. Go to login and click Account Details. The Account Details screen shows transaction history, spending summary and available balance. If you would like a monthly statement mailed to you select Update Profile and Paper Account Statements (fees apply).
Q:
When are your customer support representatives available?
A:
Customer service representatives are available Monday through Friday from 5 a.m. to 11 p.m. and Saturday from 6 a.m. to 6 p.m. Mountain Standard Time. However, you can access your account balance, transaction history and report your card lost or stolen 24 hours a day by calling the customer support line at 1-866-630-2498.
Q:
Who is the issuing bank?
A:
Security Savings Bank, headquartered in Nevada, issues the MasterCard Travel Card, pursuant to a license from MasterCard International Incorporated.
Q:
Where can I use the MasterCard Travel Card?
A:
The MasterCard Travel Card is accepted at over 25 million locations worldwide, wherever MasterCard debit cards are accepted to pay for goods and services. It may also be used to withdraw cash from over 1 million ATMs worldwide accepting the MasterCard®, Maestro®, and Cirrus® brands.
Q:
May I use the MasterCard Travel Card to make reservations at hotels?
A:
It depends on the hotel. When you make a reservation at a hotel it is called an “open ended transaction.” That means the total amount due is unknown. The hotel has the right to authorize more than the initial payment to cover damages that could occur during your stay. The hotel can place a hold on these funds for up to 15 days. As such, the card may not have sufficient funds to cover additional charges; for this reason some hotels do not accept prepaid cards. Hotels may not accept a prepaid card as a means of pre-authorizing expenditure. We advise that you may use an alternative form of payment to make a reservation and use your MasterCard Travel Card to settle the final bill. Please call the hotel and inquire about their prepaid card policy.
Q:
May I use the MasterCard Travel Card to rent a car?
A:
It depends on the rental agency. When you make a car reservation it’s called an ‘open ended transaction.’ That means the total amount due is unknown. The agency has the right to authorize more than the initial payment to cover fuel refills or damages that occurred during your rental. Car rental agencies may place a hold on these funds for up to 30 days. Sometimes the card will not have sufficient funds to cover additional charges; for this reason some car rental agencies may not accept prepaid cards as a means of making a reservation. However, many agencies may accept prepaid cards to settle the final bill. We recommend you first call the rental agency and inquire about their prepaid card policy.
Q:
May I use the MasterCard Travel Card to purchase gas at the pump?
A:
Yes, but to pay at the pump you must have a minimum $50 balance. If you don’t have a $50 balance your card will be declined. If you want to buy gas with less than a $50 balance, go inside the store and have the cashier enter the amount you would like to purchase.
Q:
May I spend more money than I have?
A:
No. Your card will be accepted only if you have loaded enough money onto the card and it has a balance sufficient to cover your purchase.
Q:
How secure is my account information?
A:
The MasterCard Travel Card website uses the latest encryption technology to secure your account and personal information online. Security Savings Bank follows strict procedures to ensure that your account and personal information are never shared or misused in any way. For more information regarding your privacy, please view our privacy policy by clicking the link on the MasterCard Travel Card website.
Q:
Which internet browser works best with your website?
A:
The MasterCard Travel Card website is best viewed with Microsoft Internet Explorer 5.5 or higher, AOL 6.0 or higher, and Netscape Navigator 6.0 or higher.
Q:
What is MasterCard PayPass?
A:
MasterCard PayPass is a new “contactless” way to pay for goods and services at point of sale. It’s like having exact change wherever you go.
Q:
How do I Pay with MasterCard PayPass?
A:
To make a purchase, simply tap your PayPass card on the “contactless” payment reader at the checkout. Moments after you tap, you will receive payment confirmation and are on your way. Your signature is not required for purchases under $25 at participating locations. Your PIN may be required for debit transactions.
Q:
How close does the “tap” have to be to the checkout reader?
A:
Typically, at the checkout when you tap your card, it must be within an inch or two of the “contactless symbol” on the payment reader on the counter. If you have more than one PayPass card in your wallet, you should remove the specific card you wish to use to pay.
Q:
Where can I use my MasterCard PayPass?
A:
Anywhere you see the MasterCard
PayPass logo you can tap to pay with your
PayPass card. This includes fast food restaurants, gas stations, convenience stores, pharmacies, movie theaters, and more. Look for the contactless symbol, shown below, on the terminal at checkout to know where to tap your
PayPass card.
If you don’t see the
PayPass logo, your
PayPass card still may be used by swiping it at checkout, just like regular MasterCard cards.
Q:
How do I benefit with MasterCard PayPass?
A:
There are many advantages with
PayPass:
- Eliminates the need for exact change wherever you go
- Security and control because your PayPass card never leaves your hand at checkout
- Better record keeping of all your purchases with PayPass than using cash for incidental purchases
- Ideal at places where speed is essential: movie theaters, fast food restaurants, gas stations and more
Q:
How will purchases appear on my monthly statement?
A:
Purchases made with PayPass will be displayed as on your online statement just like any other purchase you make with a regular card.
Q:
How does MasterCard PayPass work?
A:
PayPass uses a hidden embedded computer chip and radio frequency antennae. After you tap your PayPass at checkout, payment details are sent wirelessly to the MasterCard network.
Q:
Do I have to treat my MasterCard PayPass in any special way?
A:
Treat your PayPass as you would any credit or debit card. Always know where your card is and keep it in a safe place. Check often to make sure none or your cards are missing. And be sure to keep a record of all your card numbers, expiration dates, and emergency phone numbers in a safe place.
A:
There is no battery used to activate your PayPass.
Q:
Do I need to turn it on/off?
A:
No, the PayPass feature on your card does not need to be turned on or off.
Q:
Is MasterCard PayPass Safe?
A:
Yes. With secure encryption technology and Zero Liability protection, PayPass is as safe as a regular card. You are in control – your PayPass never leaves your hands to make a payment. No accidental payments – your PayPass must be extremely close to the reader at checkout to work. No double billing – even if you tap more than once at checkout, you’ll only get billed once for your purchase.
Q:
Why aren’t signatures required for purchases under $25?
A:
To ensure that using PayPass is as simple and convenient as cash, merchants that accept PayPass do not require you to sign for small purchases under $25. However, for your protection, purchases over $25 generally require a signature or PIN to be used.
